Terms of service

Welcome to GLOW IRL™. By accessing our website or purchasing our products, you agree to these Terms of Service. Please read them carefully before using our website or placing an order.
1. About Our Products
GLOW IRL™ offers cosmetic and personal-care products intended for external skincare use.
Our products are designed to support the appearance and care of the skin. Cosmetic products do not guarantee identical results for every individual. Results may vary from person to person depending on factors such as skin type, skin condition, lifestyle, usage, and individual response.
Product descriptions, benefits, images, and promotional content are provided for general cosmetic and informational purposes and should not be considered medical advice.
2. No Guarantee of Specific Results
Individual results from cosmetic products may differ.
Statements such as brightening, pigmentation care, acne-mark care, tanning care, or improved skin appearance describe the intended cosmetic benefits of the products and should not be interpreted as a guarantee of a particular result.
GLOW IRL™ does not guarantee that a product will produce a specific result within a particular period for every customer.
If you have sensitive skin, known allergies, or concerns about using a cosmetic product, carefully review the ingredients and consider consulting an appropriate healthcare professional before use.
3. Product Usage
Customers are responsible for reading the product packaging, ingredients, directions, warnings, and usage instructions before using any product.
Products should be used only as directed and for external use unless specifically stated otherwise.
Discontinue use if irritation or an adverse reaction occurs and seek appropriate professional advice if necessary.
4. Orders & Product Availability
All orders placed through our website are subject to acceptance and product availability.
We reserve the right to cancel or modify an order in circumstances including:
Product becoming unavailable
Incorrect pricing or product information
Suspected fraudulent or unauthorized transactions
Technical errors on the website
Other circumstances beyond our reasonable control
If an order is cancelled after payment has been made, an applicable refund will be processed according to our Refund & Return Policy.
5. Pricing & Offers
All prices displayed on the website are subject to change without prior notice.
Promotional offers, discounts, bundles, and special prices may have specific terms and validity periods.
We reserve the right to modify, extend, or discontinue promotional offers at our discretion.
6. Shipping & Delivery
We work with third-party logistics and delivery partners to deliver orders to customers.
While we make reasonable efforts to dispatch orders and provide accurate delivery information, GLOW IRL™ is not responsible for delays caused by logistics or third-party delivery partners, including delays resulting from:
Weather conditions
Transportation issues
Operational delays
Delivery-partner issues
Address-related problems
Natural disasters
Public holidays
Strikes or other disruptions
Government restrictions
Unforeseen circumstances beyond our reasonable control
Estimated delivery dates are only estimates and are not guaranteed.
However, we will reasonably assist customers in communicating with the logistics provider regarding delayed or undelivered shipments.
7. Customer Responsibility
Customers are responsible for providing accurate:
Name
Delivery address
Phone number
Email address
Other information required to complete delivery
GLOW IRL™ will not be responsible for delivery problems resulting from incorrect or incomplete information provided by the customer.
8. Returns & Refunds
Because our products are cosmetic and personal-care products, returns and exchanges are generally not accepted for hygiene and safety reasons.
Refunds are generally available only in eligible circumstances, such as a verified damaged, defective, or incorrectly supplied product, subject to our Refund & Return Policy.
Customers must provide the required photographs or other evidence within the specified period.
Please review our Refund & Return Policy before placing an order.
9. Website Content
We make reasonable efforts to ensure that product descriptions, photographs, prices, and other information displayed on our website are accurate.
However, minor differences may occur between product photographs and the actual product due to lighting, photography, screen settings, packaging updates, or manufacturing variations.
10. Intellectual Property
All website content, including the GLOW IRL™ name and logo, photographs, graphics, product descriptions, designs, text, and other materials, belongs to or is used by GLOW IRL™ and is protected by applicable intellectual-property laws.
You may not reproduce, copy, distribute, modify, or commercially use our content without prior written permission.
11. Prohibited Use
You agree not to:
Use the website for unlawful purposes
Attempt to gain unauthorized access to our website or systems
Copy or misuse our content
Submit fraudulent orders or payment information
Interfere with the operation or security of the website
Use our website to distribute harmful or malicious material
12. Limitation of Liability
To the extent permitted by applicable law, GLOW IRL™ shall not be responsible for losses arising from circumstances outside our reasonable control, including logistics delays, delivery disruptions, website interruptions, or events beyond our control.
Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded under applicable law.
13. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our products, website, business practices, or legal requirements.
The updated version will be published on this page with the revised Last Updated date.
14. Governing Law
These Terms of Service shall be governed by the applicable laws of India. Any disputes will be subject to the jurisdiction of the appropriate courts, subject to applicable consumer-protection laws.
15. Contact Us
If you have any questions regarding these Terms of Service, please contact us:
GLOW IRL™
📧 Email: [glowirl111@gmail.com]
📱 Phone/WhatsApp: [9654088442]By using our website or placing an order, you acknowledge that you have read and agreed to these Terms of Service.