Refund policy

Refund & Return Policy

At GLOW IRL™, we take great care to ensure that every order is packed and delivered in good condition. Since our products are cosmetics and personal-care products, we do not accept returns or exchanges once the product has been delivered, except in cases where the product arrives damaged or defective.
Please read the following policy carefully before placing your order.
1. No Return or Exchange on Cosmetic Products
For hygiene, safety, and quality reasons, cosmetic and personal-care products purchased from GLOW IRL™ are non-returnable and non-exchangeable.
We do not accept returns for:
Change of mind
Incorrect product selected by the customer
Product no longer required
Personal preference or dissatisfaction with the product
Difference in expected results
Opened, used, or partially used products
Products where the packaging has been opened or tampered with
Allergic reactions or skin sensitivity
Incorrect address or failure to accept delivery, where the product itself is not damaged
Please check your order carefully before completing your purchase.
2. Damaged Products
A refund or replacement may be considered only if the product arrives damaged, broken, leaked, or otherwise defective due to damage during transportation or delivery.
Examples include:
Broken or cracked container
Product leakage
Severely damaged packaging affecting the product
Product damaged during shipping
Wrong/damaged item received due to an error on our part
Minor dents, scratches, or marks on external packaging that do not affect the product may not qualify for a refund.
3. Damage Must Be Reported Within [24/48] Hours
If your order arrives damaged, you must contact our customer support within [24/48 hours] of delivery.
To request a refund or replacement, you must provide:
Clear photographs of the damaged product
A clear photograph of the outer packaging/shipping parcel
A photograph of the shipping label/order label
Your Order ID
A brief description of the damage
For certain cases, we may also request a clear unboxing video showing the condition of the package and product when opened.
Claims without sufficient photographic evidence may not be eligible for a refund or replacement.
4. How to Report a Damaged Order
Please contact our customer support through:
Email: [Your Support Email]
WhatsApp: [Your WhatsApp Number]
Phone: [Your Support Number]
Subject: Damaged Product – Order #[Order ID]
Please include your Order ID, photographs/videos, and a description of the issue.
Our support team will review your request and inform you whether the claim is eligible for a refund or replacement.
5. Refund Approval
Once we receive your complaint and required evidence, our team will inspect the information provided.
If the damage is verified and your claim is approved, we may provide:
A replacement product, subject to availability; or
A refund for the damaged product, depending on the circumstances.
The final resolution will be communicated by our customer support team after reviewing the claim.
6. Refund Method & Processing Time
Approved refunds will generally be processed to the original payment method used for the order.
After the refund is approved, the amount may take [5–10 business days] to reflect in your bank account, card, UPI account, or other payment method, depending on the payment provider.
For Cash on Delivery orders, the refund process may require additional information from the customer.
7. Products Must Not Be Used
If you receive a damaged product, do not use the product.
Keep the product, container, packaging, shipping box, and other materials safely until your claim has been reviewed. We may require these items for verification.
8. Incorrect or Missing Products
If you receive a product different from what you ordered or an item is missing from your package, contact our support team within [24/48 hours] of delivery with your Order ID and clear photographs of the package and products received.
After verification, we may arrange a replacement or other appropriate resolution.
9. Delivery Refusal & Undelivered Orders
Customers are requested to provide a complete and accurate delivery address and contact information when placing an order.
If an order is returned to us because of an incorrect address, repeated delivery failure, refusal to accept the parcel, or the customer being unavailable, the order may not qualify for a refund, particularly where shipping or return-to-origin charges have been incurred.
Any refund in such circumstances will be considered according to the individual case and applicable law.
10. Promotional & Discounted Products
Products purchased as part of a sale, promotional offer, bundle, or special offer remain subject to this same policy.
A promotional discount does not create an additional return or refund right.
11. No Refund for Product Results
Cosmetic products can produce different results for different individuals. Therefore, refunds are not provided based on expected or desired cosmetic results, changes in skin condition, personal preferences, or the time taken to see results.
Customers should read the product description and ingredients carefully before purchasing.
12. Policy Exceptions
Any exception to this policy will be considered solely by GLOW IRL™ on a case-by-case basis and will not create an obligation to provide the same exception for future orders.
Nothing in this policy is intended to limit any rights that customers may have under applicable consumer-protection laws.
13. Contact Us
For questions regarding our Return & Refund Policy or to report a damaged order, please contact:

glowirl111@gmail.com
GLOW IRL™
📧 Email: [glowirl111@gmail.com]
📱 Phone/WhatsApp: [9654088442]
🕐 Support Hours: [12pm to 5pm]
Please note: Because our products are cosmetics and personal-care products, all sales are final once delivered, except for verified cases involving damaged, defective, or incorrectly supplied products.