Shipping policy
Shipping Policy
At GLOW IRL™, we aim to process and deliver every order safely and efficiently. Please read our Shipping Policy before placing your order.
1. Order Processing
Orders are processed after successful confirmation of the order and payment, where applicable.
Orders are generally dispatched within 1–3 business days.
Orders placed on weekends or public holidays may be processed on the next business day.
Once your order has been dispatched, you will receive shipping/tracking information when available.
2. Delivery Time
After dispatch, delivery generally takes approximately 3–7 business days, depending on the customer's location and the logistics partner.
Delivery times are estimates and are not guaranteed.
Remote locations, difficult-to-service areas, public holidays, weather conditions, and other unforeseen circumstances may require additional time.
3. Shipping Charges
Shipping charges, if applicable, will be displayed at checkout before the customer completes the order.
From time to time, GLOW IRL™ may offer free shipping or promotional shipping offers. Such offers may be subject to minimum order values, specific products, locations, or promotional periods.
4. Logistics & Delivery Delays
We use third-party logistics and courier partners to deliver orders.
Once an order has been handed over to the logistics provider, GLOW IRL™ is not responsible for delays caused by the courier or logistics company.
Delays may occur due to:
Courier or logistics issues
Weather conditions
Transportation disruptions
High shipment volumes
Public holidays
Strikes
Natural disasters
Government restrictions
Incorrect or incomplete delivery information
Customer unavailability
Remote or difficult-to-service locations
Other circumstances beyond our reasonable control
Although we cannot guarantee delivery times, our customer-support team will reasonably assist with tracking and delivery-related queries.
5. Tracking Your Order
Once your order is dispatched, tracking details may be provided through email, SMS, WhatsApp, or another available communication method.
Customers can use the tracking information provided to check the current status of their shipment.
Please allow some time for tracking information to become active after dispatch.
6. Incorrect Delivery Information
Customers are responsible for providing an accurate and complete:
Name
House/Flat number
Street/locality
City
State
PIN code
Contact number
GLOW IRL™ will not be responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete information provided by the customer.
7. Failed Delivery Attempts
If the courier attempts delivery but the customer is unavailable, unreachable, or refuses to accept the package, the courier may make additional delivery attempts or return the package to us.
If the package is returned because of the customer's actions, any applicable re-shipping or return-to-origin charges may be the customer's responsibility.
8. Damaged Package at Delivery
If your package appears significantly damaged, leaking, or tampered with when delivered, please take clear photographs of the package before opening it.
If the product inside is damaged, contact our customer-support team as soon as possible and follow our Refund & Return Policy.
Clear photographs of the product and packaging may be required to process a damage claim.
9. Missing or Incorrect Items
If an item is missing or you receive an incorrect product, contact us within 24–48 hours of delivery with:
Order ID
Clear photographs of the received package
Photographs of the products received
Description of the issue
Our team will review the case and provide an appropriate resolution where the claim is verified.
10. Cash on Delivery
Where Cash on Delivery (COD) is available, customers must provide accurate contact and delivery information and be available to receive the shipment.
COD availability may vary depending on the delivery location and order.
11. International Shipping
At present, shipping is available only to locations supported by our delivery partners within India, unless otherwise stated on our website.
If international shipping becomes available, the applicable shipping charges, delivery timelines, duties, and taxes will be communicated separately.
12. Contact Us
For shipping or delivery-related questions, please contact:
GLOW IRL™
📧 Email: [glowirl111@gmail.com]
📱 WhatsApp/Phone: [9654088442]
Important: Estimated delivery timelines are provided for guidance only. Delays caused by third-party logistics providers or circumstances beyond GLOW IRL™'s reasonable control do not constitute a failure to provide service.